Here at Phoenix Insolvency Practitioners limited we do everything we can to make sure our customers
get the best service possible. However, if you are unhappy, for any reasons, we will address any issues
raised as soon as possible.
If you are not satisfied with any aspect of our service you can tell us about your complaint in the
Written Complaints: Complaints, Phoenix Insolvency, Earl Business Centre, Dowry Street, Oldham,
Telephone Complaints: -01618841256
Email Complaints: firstname.lastname@example.org
We aim to resolve your complaint straightaway but if we can’t, then we will write to you within three
business days of receipt to confirm:
We will aim to resolve your complaint quickly, but it may take longer if it is complex. We will issue a
final response within eight weeks of receipt of the complaint.
We will keep you informed on a regular basis but if you need an update, please call us on 01618841256
and ask to speak to the person handling your complaint
If We Cannot Reach agreement with you: