Here at Phoenix Insolvency Practitioners limited we do everything we can to make sure our customers
get the best service possible. However, if you are unhappy, for any reasons, we will address any issues
raised as soon as possible.

How and Where to Complain:

If you are not satisfied with any aspect of our service you can tell us about your complaint in the
following ways:
Written Complaints: Complaints, Phoenix Insolvency, Earl Business Centre, Dowry Street, Oldham,
OL8 2PF.
Telephone Complaints: -01618841256
Email Complaints:

How Long Will it Take:

We aim to resolve your complaint straightaway but if we can’t, then we will write to you within three
business days of receipt to confirm:

  • receipt of your complaint;
  • who is dealing with your complaint; and
  • when we will contact you again.

We will aim to resolve your complaint quickly, but it may take longer if it is complex. We will issue a
final response within eight weeks of receipt of the complaint.
We will keep you informed on a regular basis but if you need an update, please call us on 01618841256
and ask to speak to the person handling your complaint
If We Cannot Reach agreement with you:

  • - Calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 9am to 5pm), find out about call charges completing the online complaints form on the Insolvency Service website
  • - Emailing the Insolvency Service on
  • - Completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

4 – 10 Heneage Lane

Catherine Varney is authorised by the Institute of Chartered Accountant in England and Wales (ICAEW) and can be contacted at the following address:

Chartered Accountants’ Hall
Moorgate Place

Useful Links:

About Us

Here at Phoenix Insolvency, we are passionate about providing assistance to those in need of financial help.

If you are struggling to pay back your debts and keep up with your monthly outgoings, let us help you take back control of your finances and start you on your path to debt freedom with an IVA.

Contact Us

Phoenix Insolvency Practitioners Ltd
Earl Business Centre,
Dowry Street,
Phone: (+44) 01618841256
Company Number: 12437227 ICO Number: ZA755265